Job review from in Sandston, VA 23150 on 09/10/18

Overall Rating:

3.8  out of 5
Our Overall Service
Call Representative

Took over 4 weeks after my 30% deposit check cleared the bank before my job was scheduled. Made multiple calls and was told that they would call me back and never did. once the job was scheduled they had me scheduled for the wrong day. I would have liked to been home when the work was done ,but was unable to be do to the fact that we did not show up on the date the job was scheduled for. they showed up one day later. Job was done but i was not able to be there.

Sales Process
Our Installation Crew

Crew did a great job

The Cleanup Process

Cleaned up their mess as if they weren't even here

Names of any products installed:

Attic insulation and air sealing

Company's Response:

Good afternoon, 

Thank you for giving us your feedback on your experience. We are sorry that you had issues with scheduling your job, as this is not the standard we have set for ourselves. Your feedback has been discussed with our Management team who will be using your experience as an opportunity to better coach our team and prevent this from happening again. Despite our missteps in scheduling your job, we are glad to hear you had a good experience with the crew and the cleanup. Thank you for your candor about your experience. We appreciate that you brought this to our attention so that we can address it with our team.

Please feel free to reach out to us if you have any questions or if there is ever anything else we can help you with. 

Have a great day! 

Erin Dougherty

Marketing Manager 

O: 757-566-8622 

[email protected]


our service area

We serve the following areas

Our Locations:

The Drying Co./ThermalTec
3005 John Deere Rd
Toano, VA 23168

The Drying Co./ThermalTec
Mailing Address
P.O. Box 637
Toano, VA 23168
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