Good morning Steve,
I just want to let you and your team know how much I appreciate your diligence in helping me find out the source of my crawlspace "mystery leak".
I was at my wit's end and couldn’t determine after almost two months where this water was coming from under my crawlspace.
I assumed that the encapsulation was compromised and had some bearing on it. I was totally wrong in my assumption. It turned out to be a drainage line from my water filtration system that would only cycle about every four to five days. There was a crack in the PVC pipe fitting and it would only leak under pressure. This is why I could never find the exact leak by myself.
Again, I want to express my sincere appreciation and thanks to all of your team for their courtesy and professionalism; from Alex, who first serviced the dehumidifier, to the ladies on the front line that received my calls and assisted me, and to Ed and Tony for their patience and effort to make sure the water leakage problem was located.
Thanks again, to you also, for returning my calls and making sure I was kept informed of the entire process.
A very satisfied customer,