Tony Williams was great. Awesome would be a good word for him. He was a pleasure to meet, very experienced, thorough and he explained everything. The experience was good all the way around. The crews were great—I have nothing bad to say about them. The 3 man crew who did the liner worked non-stop until the job was done. Very polite. The 2 man crew, David and Moe, were very polite, personable, and at all times very pprofessional. I'd give them an "11." But you can oly go up to "10." They left eveything clean. I can already tell a difference in the humidity in the house, which was a reason why we had this encapsulation done. And yes, I will be a reference.