I just wanted to get back with you about the check of my crawl space last Friday. I am so glad that my neighbor recommended The Drying Company last summer. Chad was terrific. He was patient and courteous, checked out the outside and the inside, took photos of the rodent damage for me to pass on to the HVAC folks, and checked around the HVAC system to locate the entry point. He even reported to me that he had something to talk to his guys about; he moved a sensor (I think that's right) farther from the dehumidifier. Now, he did not need to tell me that because I'd never have known, but it's a testament to the honest, get-it-right approach of the company.
[Mike H.] came yesterday and he even helped the HVAC guy (who came back to replace a worn part in the heating unit) fix the damage to the duct insulation. The ducts weren't actually compromised. The rodents had been shredding the insulating layer, apparently for nesting material. Mike baited the area and hopefully, the problem will be eraticated (spelling intended) within the week.
I just thought you might want to know that I am grateful and impressed. Thank you for the swift response to my call last week, to Chad for his assistance and recommendation, and for hooking me up with a quality contractor for pest control.
If you ever have a prospective client who wants to talk to someone before deciding, feel free to give them my contact info.