I just wanted to commend Alex, the young man who inspected the crawl space initially and told me he would 'make it right'. He did! Having a young man with that degree of integrity and pride in what he does is a tremendous asset to your company.
Sylvia was also wonderful listening to the history of the job and my concerns and the prompt action the Drying Company took to correct the situation has restored my faith in your company.
"I don't often write letters to a company's leadership commending...