Meet the Team

Kerry Cookerly

The Drying Co./ThermalTec

Title: Appointment Center Manager

Kerry joined The Drying Co. Team in 2018. She began as an Appointment center Representative and in 2019 became our Appointment Center Manager. Kerry has 25 years of call center, customer service, and scheduling experience in a variety of industries.

Since she began heading up our Appointment Center, Kerry has built a team that is proactive in ensuring they provide the highest quality customer service in a timely manner. Her daily responsibilities include scheduling appointments for Customers with our Home Performance Advisors. She “protects” each customer like they were her own ensuring they get the best possible service.

Kerry takes pride in providing the best possible support for the Sales Team and our customers. She enjoys facing new challenges, and always takes them head on to make sure her team stays one step ahead.

She joined the team because she has always enjoyed working in customer service and scheduling and has continued to stay because of the family atmosphere. Kerry feels the company supports her growth by allowing her to try new approaches to improve her team and allows her to attend training and meetings between departments.

She would tell potential employees that the culture is very much like a family. We work hard together and are always able to put the customer first. She is proud to be part of a team that allows everyone to be an individual and work as a team to grow.

In her free time, Kerry enjoys hunting, fishing, kayaking, and reading.

Customer Reviews
About Me
  • By Bill W.
    Ashland, VA

    Customer Review

    By Bill W.
    Ashland, VA

  • By Stephanie A.
    Mechanicsville, VA

    Customer Review

    By Stephanie A.
    Mechanicsville, VA

  • By Maxine B.
    Heathsville, VA

    "Everyone has a great customer service attitude.  There is a love of product evident."

    Customer Review

    By Maxine B.
    Heathsville, VA

    Everyone has a great customer service attitude.  There is a love of product evident.

  • By Steven L.
    Henrico, VA

    "My experience was fantastic from beginning to end.  Tyler was through and fair.  Worked with me on price to ensure I..."

    Customer Review

    By Steven L.
    Henrico, VA

    My experience was fantastic from beginning to end.  Tyler was through and fair.  Worked with me on price to ensure I got great value and workmanship.  Install crew couldn't have been nicer or neater.  Thanks for everything.

  • By Scott H.
    Henrico, VA

    Customer Review

    By Scott H.
    Henrico, VA

  • By Steven L.
    Richmond, VA

    Customer Review

    By Steven L.
    Richmond, VA

  • By Lynn & Alex R.
    Richmond, VA

    "Eric & Crew were AMAZING. It was a difficult job [another company] had screwed it up 15 years ago. These guys worked like..."

    Customer Review

    By Lynn & Alex R.
    Richmond, VA

    Eric & Crew were AMAZING. It was a difficult job [another company] had screwed it up 15 years ago. These guys worked like champs, smiled, answered questions, and handled annoyances with calmness and professional demeanor. Also funny as hell, enjoyed their company!! Thank you Drying Co., Tyler, Eric, and everyone!!   

  • By Winston E.
    Richmond, VA

    Customer Review

    By Winston E.
    Richmond, VA

  • By Jim R.
    Richmond, VA

    Customer Review

    By Jim R.
    Richmond, VA

  • By James And Kristin G.
    North Chesterfield, VA

    Customer Review

    By James And Kristin G.
    North Chesterfield, VA

Testimonials
from customers I've helped!
  • "I want to single out Bassam for outstanding attention to detail, and his interest to please. His workmanship..." Read Full Testimonial

    Jack P. of Midlothian, VA

    Customer Testimonial

              Your guys came today and will foam tomorrow. I want to single out Bassam for outstanding attention to detail, and his interest to please. His workmanship and work ethic carried the project! Thanks for sending him!
    Jack P.
    Midlothian, VA

Case Studies I've worked on:

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our service area

We serve the following areas

Our Locations:

The Drying Co./ThermalTec
236 Industrial Blvd
Suite A
Toano, VA 23168
1-757-645-0270


The Drying Co./ThermalTec
Mailing Address
P.O. Box 637
Toano, VA 23168
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