Meet the Team

Sylvia Gatewood

The Drying Co./ThermalTec

Title: Production Scheduling Manager

Hometown: Williamsburg, VA

Sylvia Gatewood from The Drying Co./ThermalTec

Sylvia joined The Drying Co team in 2015. She began as the Assistant Office Manager and moved into our Production Department in 2018 as the Scheduling Manager.

Prior to joining The Drying Co. team, Sylvia worked for an HVAC company in Accounts Receivable and Scheduling. Since joining the team, she has earned her Associate’s Degree in Accounting and is pursuing her Bachelor’s Degree in Business Administration.

Sylvia’s role includes reviewing jobs and scheduling them with homeowners. She also works closely with the Foreman and Installers to review projects, prevent obstacles, and overcome challenges on the job. One of her favorite things about her job is her interactions with customers. She enjoys listening to their concerns and resolving them. Being able to work proactively and resolve concerns makes her extremely proud to work here.

Sylvia chose to work at The Drying Co. because of the environment and the closeness employees have with each other. She says “We are not just a team we are a family! This is why I stay and will continue to!” She says her personal development and career growth has been facilitated in every way possible. “They are not afraid to allow you to be creative. In 4 years, I've held 3 different titles. You’re constantly encouraged to learn and as a result, you grow.”

She would tell any potential employee to “be prepared to be amazed. You’re not just a number here. You’re an essential part of the growth of this company. Your opinion, growth, and creativity are acknowledged and appreciated.”

Sylvia is proud of the vast amount of opportunities she has had. She appreciates that education and experience have allowed her to flow to different positions in the company. She is inspired and encouraged to learn more, be creative and have fun doing it. “The owner knows you personally and we interact as a family. We’re very cohesive and that fundamentally important in a growing business.”

In her free time, Sylvia enjoys painting and wine tasting.

Customer Reviews
About Me
  • By Rachel S.
    Richmond, VA

    "You've got a couple of super-stars in your company - & you have a whole company of employees who seem dedicated to doing a..."

    Customer Review

    By Rachel S.
    Richmond, VA

    You've got a couple of super-stars in your company - & you have a whole company of employees who seem dedicated to doing a good job. Kudos to you, Steve Tetreault. 

  • By Carl E.
    Yorktown, VA

    Customer Review

    By Carl E.
    Yorktown, VA

Testimonials
from customers I've helped!
  • "Thank you Kevin, Tony, Sylvia, and everyone else involved in making the project go seamlessly for us." Read Full Testimonial

    Amy K. of Mechanicsville, VA

    Customer Testimonial

              We are very pleased with the work that has been completed. I have not crawled under there (and won't likely) but the plumber, the inspector, and a couple of men on staff have checked it out and all report the good work. Thank you and your mechanics for making me look good at my job! On a personal note, I worked in radio for 25+ years prior to coming to current employer. Selling adertising was our product, however, I'm a firm believer that "word of mouth' is the best form of advertising. I can tell you I will be 'advertisint' for The Drying Company. You have ALL been great to work with. Thank you Kevin, Tony, Sylvia, and everyone else involved in making the project go seamlessly for us.
    Amy K.
    Mechanicsville, VA
  • ""I don't often write letters to a company's leadership commending their employees. With your company, I will..." Read Full Testimonial

    Rachel S. of Henrico, VA

    Customer Testimonial

              Dear Mr. Tetreault: Your company just completed to projects in our crawl space, a “conditioned crawl space” and a joist repair. I don’t often write letters to a company’s leadership commending their employees. With your company, I will make an exception. Our first contact with your company was with Mohammed Saeed, one of your salespeople. He answered all our questions…and we had a lot of questions. In fact, he made a second visit and amended some of his design based on our concerns. He was able to explain his design as well as the process and was very flexible in working with what we already had in place in our crawl space. The next person I had contact with was Sylvia Gatewood who explained in detail the basics of what would happen and told us exactly how the job was scheduled. I called her many times. She was always polite, efficient and always very prompt in returning my calls. The first crew that showed up was the trenching crew headed by Eric Pass. I’m not sure I’ve ever seen people work as hard as Caleb, Alex, and Eric, all three of them never seemed to stop. Not only that, but Eric seems to know something about EVERYTHING! The next crew was the crawl space crew, Adel, Omar and Mohammed II. These three people were amazing to watch as the ripped out the old insulation and tied it up in huge bundles. Kevin Reis then showed up and had the same crew finish up the job. Keven is exemplary; his standards and his attitude are amazing. Everyone I’ve had contact with has been extremely professional, hard working and really good at communicating. It was refreshing to see not only how the crew members got along with each other but how the different crews seemed to respect the work of the others. I never heard one employee ever criticize the other. They all seemed to just want to do a good job. It really seemed to be that simple……to work hard and make the homeowner happy. In fact, when Kevin was under the house with the second crew, Mohammed [Saeed] came by (to have me sign the papers for the second project). While he was here, he (Mohammed) went under the house and helped them finish up the job. I understood later that Kevin showed him something about insulating the area under the bay windows so Mohammed can incorporate that into his future designs and estimates. I’m sure no company is perfect, but your company has some of the best people I’ve run across with the best work ethic and level of professionalism I’ve just about ever seen. I’m sure no one ever commends you, just your employees, and they deserve their accolades, but corporate culture starts at the top. I admire what you’ve managed to build……….a team, a real team. Thank for the work and for the finished product!!
    Rachel S.
    Henrico, VA
  • "We had waterproofing done and the whole process was very good! The weather has been so bad, but your crew did..." Read Full Testimonial

    Noreen B. of Richmond, VA

    Customer Testimonial

              We had waterproofing done and the whole process was very good! The weather has been so bad, but your crew did a wonderful job and left everything right. After the waterproofing was done, Eric came to follow-up on the Smart Jacks project that you did. He did an incredible job-very thorough. He gave me a lot of insight and education. Everyone in the office was great. Marsha and Sylvia were very friendly and knowledgeable. I had a great experience and I'd be glad to be a reference for other potential customers.
    Noreen B.
    Richmond, VA
  • "I just wanted to commend Alex, the young man who inspected the crawl space initially and told me he would..." Read Full Testimonial

    Jan N. of Richmond, VA

    Customer Testimonial

              Chad, I just wanted to commend Alex, the young man who inspected the crawl space initially and told me he would 'make it right'. He did! Having a young man with that degree of integrity and pride in what he does is a tremendous asset to your company. Sylvia was also wonderful listening to the history of the job and my concerns and the prompt action the Drying Company took to correct the situation has restored my faith in your company. Thank you,
    Jan N.
    Richmond, VA

our service area

We serve the following areas

Our Locations:

The Drying Co./ThermalTec
236 Industrial Blvd
Suite A
Toano, VA 23168
1-757-645-0270


The Drying Co./ThermalTec
Mailing Address
P.O. Box 637
Toano, VA 23168
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