Please accept and extend to the staff that worked so hard in our home this week, our profound compliments for the professionalism and good humor they demonstrated the entire time. Sorry I didn’t catch a moment to meet Steve, but Matt and Kevin have been the highest standard-bearers since we first met. When you two show up, Libby and I know the problem is going to be resolved to our complete satisfaction. In particular I’d like to single-out Joe and Josh whose obvious confidence in their work did so much to calm my unsettled nerves; the basement cleanup today was even better than I expected. There is a very impressive consistency to the high standards The Drying Company presents, and this career-long manager knows that can only happen from a management team that has earned the respect of the staff. It shows, I know it when I see it.
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